Complaints Policy

Penyrheol Comprehensive School is committed to dealing effectively with complaints.

The full Complaints Policy is available to download from the link below.

You can also obtain a copy by contacting the school Reception on 01792 533066.

We aim to clarify any issues about which you are not sure. If possible we will put right any mistakes we have made and we will apologise. We aim to learn from mistakes and use that experience to improve what we do.

Our definition of a complaint is ’an expression of dissatisfaction in relation to the school or a member of its staff that requires a response from the school.’

This complaints procedure supports our commitment and is a way of ensuring that anyone with an interest in the school can raise a concern, with confidence that it will be heard and, if well-founded, addressed in an appropriate and timely fashion.

Complaints Policy Updated September 2018